Terms of Use

Terms of Use

Our policy for protecting your personal data helps build a relationship of trust between you and our services, in order to offer you a positive experience, in a fully transparent manner.

Thanks to this policy, we can take your requirements into account and meet your expectations.

In order to honor your trust, Kamteo guarantees, above all, respect for your personal data and the confidentiality of our customers (hereinafter "Your Data").

For complete transparency toward you, and to guarantee you secure use of our Calveya website in all its available versions and related applications (hereinafter the "Calveya Site"), we make available the way we process your data, so that our services always remain in line with respect for your rights. In this way, we ensure the security, confidentiality, and integrity of your privacy and your data, across all of our platforms.

Our policy, and we ourselves, guarantee that all necessary precautions are taken to protect all of your data against disclosure, loss, or alteration. That is why we provide you with everything you need to easily understand how we process your data. This data will only be kept for as long as necessary for the management and processing purposes determined. You may, of course, at any time, access your data and modify it, since it will be available in your personal account area on the Calveya site.

To these ends, we strive to take all necessary steps to comply with applicable data protection law.

As such, the undersigned Calveya commits, through this personal data protection policy, to respecting the essential principles of the European General Data Protection Regulation and French law regarding the protection of personal data, by providing you with information regarding the existence and terms of the data processing applied here (Section 3), the rights you have regarding your data, as well as by applying these rights ourselves (Sections 6 and 10). Any information relating to potential transfers to a third country or to recipients is also made available, as well as the retention period for the data collected (Section 5) and the security measures in place (Section 9).

WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it directly relates to and concerns you as a Calveya customer, if you have placed an order on the Calveya site; as a Calveya customer if you have created a customer account but have not ordered any products or services; or if you have browsed the Calveya site as a visitor without having created a customer account or placed an order.

FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the Calveya site, which uses cookies; if you create a customer account on the Calveya site; if you place an order for one of our products or services; or if you agree to be a member of our newsletters (SMS, email).

Your personal data helps us streamline your browsing experience on the Calveya site, as well as offer you a more personalized experience. This allows us to process your orders more effectively, offer installment payment options, prevent fraud, process necessary refunds, and manage customer reviews.

3.2. Your browsing on the Calveya Site

To allow you to browse the Calveya site, we process your data with your consent as the legal basis for doing so.

3.3. Processing your orders

In order to handle and process your orders, we use your data.

We use this data to manage mediation, customer relations (including via social media), our after-sales and remote sales service, our marketing and business prospecting efforts for the Calveya site, as well as for order management, delivery, and transport.

The legal basis for processing this data is the performance of the contract between the two parties (you and us).

Calveya's legal obligation is the legal basis for processing related to product recall management. Your consent or our legitimate interest, depending on the case, is the legal basis for processing related to marketing and business prospecting actions. Your consent is the basis for the implementation of "flash" payment.

3.4. Installment Payment

For orders eligible for installment payment and for certain customers, your data is processed in order to offer you this type of payment. The performance of the contract between the two parties is the legal basis for processing this data. However, your consent remains the basis for the processing of your banking data.

3.4.1 Klarna

In order to offer you Klarna's payment options, we may need to share your personal data with Klarna, including your contact details and order information, so that Klarna can assess whether you meet the eligibility requirements and tailor them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

3.5. Customer Reviews

In order to share your reviews with our customers and visitors, and to allow you to leave a review on the Calveya site, we use your data on the legal basis of your consent or our legitimate interest.

3.6. Payment Collection and Fraud Prevention

In order to enable payment collection and combat fraud, we use your data.

This also allows us to guarantee the security of payments.

The performance of this contract between the two parties, as well as Calveya's legitimate interest as data controller, are the legal bases for this processing.

3.7. Management of Calveya's Advertising Operations

Calveya's advertising operations are managed using your data.

This allows us to expand our customer and prospect data, manage prospect maintenance and technical activities, business statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing opt-outs from telephone marketing, solicitations, the organization of our contests and sweepstakes or any other promotional operation, excluding online gambling and games of chance.

The legal bases for the items mentioned above are the user's consent or Calveya's legitimate interest.

WHERE DOES YOUR DATA GO?

Your data is shared with several internal Calveya departments.

It is not sent to third parties, except in the situations specified below:

In order to process your orders, your personal data may be shared with several service providers specializing in banking transactions, customer relations, after-sales service, delivery, software development, site management, or the provision of warranties or insurance.

For the implementation of installment payments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for business process or customer experience management, or, for customer reviews, with a provider that collects and processes customer reviews.

Calveya's advertising operations are managed, using your data, with advertising network customers and advertisers.

DATA RETENTION

The data collected by Calveya is retained only for the time and support necessary for the implementation and completion of the operations mentioned in Section 3 of our personal data policy.

We retain certain data collected by Calveya for a certain period of time.

In current records for prospects, for 3 years from the customer's last contact (accessible by Calveya's departments during this time). We do not perform intermediate archiving of this data (for data of administrative interest to certain departments, such as for litigation, retention periods are set by applicable statutory limitation rules).

Regarding our orders, your data will be kept in current records for 5 years from the end of use of the customer's orders, and in intermediate archives for 5 years from the end of the current records retention period. The same applies to customers.

Regarding banking data, it is kept in current records for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.

Cookies, their use, and their retention period are detailed in Section 7 of our policy.

EXERCISING YOUR RIGHTS

6.1. You have the right to request access to, modification of, and correction of your Data.

6.2. You have the right to request the restriction of the processing of your Data.

Important note: to do this, you must contest the accuracy of your personal data for the time needed to allow us to verify its accuracy. Alternatively, if you believe our use of your personal data is unlawful and you request a restriction of its use rather than its deletion. We no longer need to use your data for the purposes mentioned in Section 3, but your data is still needed to establish, exercise, or defend legal claims; or if you have exercised your right to object, for the time needed to verify whether our legitimate grounds override yours.

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, Calveya will still be able to retain it in intermediate archive format for as long as necessary to meet its legal, accounting, and tax obligations.

6.4. You have the right to exercise your right to object to processing used for marketing purposes.

For email marketing, you have the right to request modification or unsubscription from newsletters by clicking the "unsubscribe" hyperlink available in every newsletter, or by visiting the contact page of the Calveya site directly.

For SMS marketing, you can unsubscribe by texting "STOP SMS" to 36007, or by visiting the contact page of the Calveya site.

6.5. You have the right to provide post-mortem directives regarding the retention, deletion, and communication of your personal data.

In the absence of such directives, your successors and heirs may contact Calveya to gain access to the uses of this data and enable the "organization and settlement of the deceased's estate" and/or close the account on the site and/or request that the processing of personal data cease.

You may also request that your data not be disclosed to a third party in the event of death.

6.6. You have the right to request data portability.

6.7. You have the right to withdraw your consent regarding processing based on this legal basis.

Important note: if you decide to withdraw your consent, this will not affect the lawfulness of processing carried out before your withdrawal.

6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

To exercise your rights, please send your request (along with your email, last name, first name, a copy of your ID, and postal address) to Calveya's data protection officer by email at contact@calveya.com and/or by mail to Calveya.

We will respond to you within a maximum of one (1) month from the date your request is received.

COOKIES

7.1. What is a cookie?

When you browse a website such as the Calveya site, it may, depending on your choice, place a text file on your device (computer, phone, or tablet) via your browser.

This text file is called a COOKIE. This cookie then allows the website, such as Calveya, for the prescribed validity or storage period of the cookie, to recognize your device when you visit again.

Only the sender of a cookie can read or modify the information contained within it.

7.2. What are cookies used for on Calveya?

Different types of cookies can be classified into categories. Some are issued directly by Calveya and its service providers, while others may come from third-party companies.

7.2.1. Cookies issued by Calveya and its service providers

There are several categories of cookies that may be placed on your device when you browse our website:

7.2.1.1. "Essential" Cookies

"Essential" cookies are necessary to access our site; they are used, for example, to place an order.

Without them, you may experience navigation problems on the site and be unable to place an order.

"Essential" cookies also allow Calveya to monitor its activity.

They may be placed on your device by Calveya or by its service providers.

7.2.1.2. "Analytics and Personalization" Cookies

"Analytics and personalization" cookies are not mandatory; they help us facilitate your searches, optimize your experience with us, better target your expectations, adapt our offers, and maximize the organization of our site.

7.2.1.3. "Advertising" Cookies

Advertising cookies appear in the advertising spaces on our site. The benefit to you is a better and more optimized browsing experience through the presentation of relevant offers and advertisements.

To do this, "advertising" cookies target your expectations in real time and offer you advertising content tailored to your interests at the moment, based on your recent browsing history on other sites.

This helps avoid showing you advertising content that is of no interest to you. At the same time, Calveya prefers its offers and advertisements to be shown to users who will be interested in them.

The advertising content offered may contain cookies issued by Calveya or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site do so under their own privacy policy. These cookies are not necessary for the use of our site.

7.2.3. Cookies issued by third-party applications integrated into our site

While browsing our site, we may include third-party applications to offer you the ability to share content and/or your opinion from our site with others, for example when you click on the "share" or "like" buttons from social networks.

These social networks may then, through these buttons, identify you even if you did not use them while browsing the site. They can do this if, during your last visit to the site, you were simultaneously logged in or active on your device on your social network. We have no control over how they use this data, nor over the data they hold.

To learn more about the use of your data and advertising content, you can visit your social networks and review their personal data protection policies. Through these policies, you should be able to manage your settings according to your preferences on the user accounts of each social network you belong to.

Privacy policies of the aforementioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation

Twitter: https://twitter.com/fr/tos

Google+: https://policies.google.com/terms?hl=fr

Regarding our advertising network, we remind you, as mentioned above, that all of our advertising spaces may contain cookies from third parties (the advertiser behind the ad shown, third-party providers of the advertiser, etc.).

With these cookies, and for their prescribed validity period, they can display advertisements in spaces made available for third-party advertising, count the number of ads they show in our spaces, measure the audience of these ads and the number of clicks; this allows them to claim amounts owed to them and compile their statistics. They can also recognize that your device previously visited another site containing one of their ads, and therefore target you and personalize their content accordingly.

7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.)

Your browser software contains numerous options that you can adjust according to your preferences. Through this, you can choose to accept or reject cookies on your device.

However, if you choose to accept the storage of these cookies on your device, then during your visits to sites or content containing cookies, they will automatically be stored on your device.

Depending on your preferences, you can choose to enable a prompt that asks you whether you accept or reject cookies before they are potentially stored, or to reject this storage every time.

However, it is important to note that the choices you make in these settings may alter or affect your browsing experience on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site, for example).

Should you prefer to reject these cookies on your device or delete those already stored, we disclaim all responsibility for any consequences resulting from the impairment of our services, arising from our services being unable to store or access the cookies necessary for their operation.

7.3.1. How to choose your options depending on your browser

You have various options and choices available depending on your browser. For more information, you can consult its help menu.

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is stored within the European Union.

However, when our service providers are located outside the European Union, we share some of your data with third countries, including third countries for which the European Commission has not carried out an adequacy assessment.

In such cases, we take the necessary steps to ensure that this data sharing complies with applicable regulations and that protection of your privacy and fundamental rights is guaranteed (for example, through the use of European Commission standard contractual clauses).

The data protection officer can, upon request, provide you with more information about data transfers.

SECURITY MEASURES

Through the technical and organizational measures we take, we can guarantee a level of security appropriate to the risks to the rights and freedoms of individuals with regard to the points mentioned in Section 2. To do this, we take into account the nature, scope, context, cost, and state of the art, the purposes of processing, as well as identified risks.

In addition, we comply with the PCI DSS payment card industry security standard, reflecting our commitment to security.

PROFILING AND AUTOMATED DECISION-MAKING

Due to the automated processing we use (such as profiling), you may be subject to legal effects that affect you.

All of this is necessary for the conclusion or performance of the contract that binds you to us.

This is how we are able to offer and carry out automated customer identification and "4x installment payment." This process is based on the analysis of various variables relating to the type of products, the services ordered, or the customer profile.

If the risk, as assessed by these statistics, is considered too high (fraud/non-payment), this payment method will not be offered.

However, if you wish, you can request human intervention even though the decisions are automated, allowing you to voice your opinion and/or object to the automated decision.

POLICY UPDATES AND REVISION

Our personal data policy will be updated whenever necessary in order to remain in compliance with applicable data protection regulations (at least every three (3) years).