Return & Refund Policy

Return & Refund Policy

Returns

You have 60 days from your purchase to request a return.

To be eligible for a return, your item(s) must be unused and in their original packaging. The shipping label on the package must also be present and intact.

For hygiene reasons, we cannot accept returns once an item has been used.

The following items cannot be returned:

* Gift cards

* Digital books

To complete a return, we require a receipt or proof of purchase.

To initiate a return, contact us at contact@calveya.com and we will provide instructions along with the return address for our warehouse.

Refunds

Once we receive and inspect your returned item, we will email you to confirm receipt and let you know whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within one week.

Shipping costs are non-refundable, except in cases of withdrawal before the order has shipped. If you receive a refund, return shipping costs will be deducted from it. You are responsible for your own shipping costs when returning an item, and returned items remain your responsibility until they reach us.

For items valued over €50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Late or Missing Refunds

If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, since there is often a delay before a refund appears.

If you've done all of this and still have not received your refund, please contact us at contact@calveya.com.

Sale Items

Only regular-priced items can be refunded. Sale items are not eligible for a refund.

Exchanges

We only replace items if they are defective or damaged. If this is the case, email us at contact@calveya.com to arrange an exchange for the same item.