Shipping Policy

Shipping Policy

Order Processing

We are proud of our ability to process orders placed on our site quickly. Most orders are processed within 12 hours.

Order Cancellation

If you wish to cancel your order for any reason, please email us at contact@calveya.com as soon as possible. The vast majority of in-stock items are processed and/or shipped within 12 hours, so it is essential that you contact us during this window so we can attempt to cancel your order before it is processed and/or shipped. No cancellation request can be honored once an order has already been processed.

Address Errors

It is your responsibility to verify the accuracy of your shipping address and to contact us promptly to request a correction. A correction can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information, nor for orders that are refused or undeliverable (inaccessible or incomplete addresses, etc.). In such cases, packages may be returned to us, but not always. If your order is returned to us, we will offer you either a refund of your order minus shipping costs, or reshipment, depending on your preference. You are not eligible for reshipment or a refund until the returned package has been received back by us.

Delivery

Delivery costs are indicated before checkout. We ship worldwide with no geographic restrictions. Delivery times provided at checkout are estimates and may be affected by delays from postal carriers or other circumstances beyond our control.

For deliveries outside the European Union, the recipient is considered the importer of the goods and may be responsible for any applicable customs duties or import taxes.